Payment, Shipping, Returns, and Customer Service Information
We accept the following forms of payment:
Delivery Confirmation is included on all shipments sent within the United States. Items are carefully packaged in high quality bubble mailers and shipped 5 days per week!
Items are carefully packaged in high quality bubble mailers and shipped 5 days per week!
Optional insurance is offered on all domestic orders at a rate of $1.25 per $50.00 of merchandise value. Insurance is included on all international orders.
We offer a 30-day, no questioned asked money back guarantee on almost every product we offer. Returns or exchanges are accepted up to 30 days after the original purchase date. The order number must be clearly marked on the outside of the package. A single $2.00 restocking fee applies to all returned orders.
Return merchandise with order number to:
EverCharming # (print order number here)
NOTE: Returns must have the original order number marked on the outside of the package.
Order Cancellation Policy
Orders from the website may be cancelled. Ebay and other Auction purchases are subject to the cancellation policies of the auction site. Please submit any website order cancellation requests via email to firstname.lastname@example.org.
Email cancellations should contain the following: First name, last name, order number, and email address. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
Our Guarantee:We guarantee that all sterling silver items we sell are 92.5 parts sterling silver and not silver-plated or filled unless otherwise clearly stated in the item description. All of Evercharming's, products carry a 30-day money back guarantee, from the date the package is delivered. If you are not completely satisfied with your purchase, please refer to the simple return instructions included with every order. Customer satisfaction is our top priority!